Returns & Exchanges
At Altru Apparel, we want you to love your gear, so we offer a 30-day return window for all unwashed and unworn items. If your purchase doesn't fit your vibe, we are here to make the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing